State of Service Delivery Report: Cities at the Crossroads

Abstract

This report presents the findings of the ‘We Pay You Deliver’ (WPYD) Project baseline survey. The ‘We Pay You Deliver Project’ focuses on harnessing citizen demand for improved service delivery and transparent use of public resources. It is implemented through the Zimbabwe ACT Alliance composed of the Danish Church Aid (DCA), Combined Harare Residents Association (CHRA), Harare Residents Trust (HRT), Bulawayo Progressive Residents Association (BPRA), Habakkuk Trust, Women’s Institute for Leadership Development (WILD), Zimbabwe Women Resources Centre Network and Diakonia. The project is being implemented in Harare, Bulawayo, Mutare and Masvingo.